If I am late to my session who do I see for Safety Briefing information?
If you are running late for your surf session please visit the Lifeguard Hut or seek out a Surf Guide to receive a safety briefing. It is essential that you speak with a staff member for a safety b...
Will there be lifeguards at URBNSURF?
Absolutely!! There will be qualified lifeguards stationed around various points of the lagoon to watch you ripping it in the surf and staying safe.
Are the lifeguards at URBNSURF trained in First aid?
All URBNSURF Lifeguards and various other staff are fully trained and qualified in First Aid. All of our Lifeguards are fully qualified in the relevant Lifeguarding Certificate and will be there to...
If I notice something that might be dangerous or not quite right, who should I talk to?
If you notice a hazard around the lagoon that may be a danger to yourself, guests or staff please notify a lifeguard straight away and they will act according to their training.
Can I change between the left zone and the right zone during a session?
You cannot change the selection of lagoon during a booked session. Once you receive a LEFT or RIGHT wristband you must stay surfing on that side of the lagoon.
Can I catch a party wave (more than 1 person on a single wave) at URBNSURF?
There are plenty of waves to go around so we ask that all guests wait for their turn and ride one surfer on a wave at a time.