If I am late to my session who do I see for Safety Briefing information?
If you are running late for your surf session please visit the Lifeguard Hut or seek out a Surf Guide to receive a safety briefing. It is essential that you speak with a staff member for a safety b...
Will there be lifeguards at URBNSURF?
Absolutely! There are qualified lifeguards stationed around various points of the lagoon to watch you ripping it in the surf and staying safe.
Are the lifeguards at URBNSURF trained in First aid?
All URBNSURF Lifeguards and various other staff are fully trained and qualified in First Aid. All of our Lifeguards are fully qualified in the relevant Lifeguarding Certificate and will be there to...
If I notice something that might be dangerous or not quite right, who should I talk to?
If you notice a hazard around the lagoon that may be a danger to yourself, guests or staff please notify a lifeguard straight away and they will act according to their training.
Can I jump off the central pier or side walls to make my paddle out shorter?
Surfers must enter the water from the shoreline of the lagoon. Surfers can use the central rip, it is the fastest way to get to the line up. You won’t miss out on any waves!
Can I change between the left zone and the right zone during a session?
You cannot change the side you have booked to surf during the session. You must stay surfing on the side of the lagoon that you have booked for.