Within 48 Hours:
- Changes made the day before or on the day of your booked surf session or lesson will incur a 50% cancellation fee. The remaining balance can be credited to your surfer account or used for rebooking. This credit will remain valid for 12 months from the original session date.
Between 2-5 Days:
- Changes made between 2 and 5 days prior to your booked surf session or lesson will incur a 20% cancellation fee. The remaining balance can be credited to your surfer account or used for rebooking. This credit will remain valid for 12 months from the original session date.
Bookings made with entitlements
- For members and multipack holders cancelling within 5 days, entitlements will be refunded in full upon presentation of supporting documentation.
Booking Transfers:
- Bookings can be transferred to another person at any time.
Exceptions:
- URBNSURF may consider exceptions to the cancellation policy for extenuating circumstances such as medical emergencies or COVID-related illnesses.
- To apply for a full credit under these circumstances, please email our Guest Services team at enquiries@urbnsurf.com (Melbourne) or sydneyenquiries@urbnsurf.com (Sydney)
For more information please see our Change, Cancellation and Refund Policy.
Please note Group Bookings and Venue Hire are subject to different terms and conditions, which are available on request.