General Information
What is the Unlimited Learn to Surf Pass?
The Unlimited Learn to Surf Pass is a 30-day pass that gives you access to entitlements to redeem unlimited Surf in the Bay sessions. It also offers the surfer entitlements to redeem 8 beginner lessons, 4 progressive lessons, and one point coaching session, along with complimentary board and wetsuit hire. Lessons are subject to availability, scheduling and changes.
How much does it cost?
The pass is available for $399.
How long is the pass valid for?
The pass is valid strictly for 30 days, starting from the date of purchase. No extensions, changes or amendments can be made to this time frame.
When can I purchase the Unlimited Learn to Surf Pass?
The sale window for this offer will be from Friday 31st January and subject to availability of passes. This pass may be withdrawn from sale by URBNSURF any time.
What’s Included?
What sessions and lessons are included in the pass?
8 Beginner Lessons
4 Beginner Progressive Lessons
Unlimited Surf in the Bay sessions (up to 99 sessions)
One Cruiser or Roller Point Coaching Lesson
Is equipment provided?
Yes! Complimentary board and wetsuit hire are included for all lessons during the 30-day[CS1] [SC2] [3] period. Please note, 1 wetsuit per person per day if surfing multiple times on the day.
What is a Surf in the Bay session?
Surf in the Bay sessions are perfect for building confidence on a softboard in the white water at your own pace. An ideal follow-up to a Beginner Lesson, a great place to keep progressing your surfing practicing your surfing in safe and gentle white-water waves.
What is a Beginner Progressive lesson?
Beginner Progressive Lessons are for surfers who are ready to progress on the core skills practiced in the beginner lesson (consistently paddling and catching their own white-water waves in Beginner lesson or Surf in the bays, getting up to their feet smoothly and riding all the way to shore). The Beginner progressive lesson will grow on those fundamental skills and introduce paddling in the rip, catching unbroken waves, surfers' etiquette and riding across a wave (trimming). If you are not sure when to try this one out, feel free to ask your coach or one of the Surf Academy team.
What is the Point Coaching Session?
The Point Coaching Session is a high-performance coaching lesson available in either the Cruiser or Roller category, designed to take your skills to the next level after independently and consistently performing the surf progression skills in the ‘Beginner Progressive’ lesson. If you are not sure when to try this one out, feel free to ask your coach or one of the Surf Academy team.
Purchasing and Redemption
Where can I purchase the pass?
The Unlimited Learn to Surf Pass will be available for purchase online, over the phone or onsite at Welcome Desk. The purchase link will be shared once the offer goes live on our website and via our newsletter.
Can I share the pass with others?
No, the pass is non-transferable and can only be used by the person who purchased it. URBNSURF reserves the right to cancel without notice if any misuse of the pass by the surfer occurs. No refunds will be given in this instance.
What happens if I don’t use all the lessons or sessions?
The pass is valid for 30 days, and any unused sessions or lessons will expire at the end of this period.
Can I extend the validity of the pass?
No, the pass cannot be extended beyond the 30-day validity period.
I'm not a confident swimmer but I'd love to learn how to surf.
Our pool features a moving current and a rip to generate waves. Our lessons and sessions in Cruiser or Roller wave settings have reduced water movement, making them more suitable for those seeking a gentler experience. Additionally, all children’s lesson tickets include a complimentary parent or guardian ticket to assist with managing their surfboard in the current and returning to the take-off position safely and comfortably. However, if you are not a confident or strong swimmer, we strongly advise against purchasing this pass, as it may pose a risk to your safety and the safety of others.
Booking and Scheduling
Do I need to book my sessions in advance?
Yes, bookings are required for all lessons and Surf in the Bay sessions to ensure availability.
How do I book my lessons or sessions?
Bookings can be made online through the dashboard once you have created an account. Alternatively, you may contact our Guest Services team by phone or email.
Can I book multiple lessons in one day?
Yes, subject to availability, you can book multiple lessons or sessions in a single day.
What happens if I miss a booked session?
Missed sessions cannot be rescheduled or refunded. Please be aware, a surfer who has not notified URBNSURF greater than 2 days prior to the schedule lesson or session may have their pass cancelled and forfeit the money paid. We recommend arriving early to ensure you don’t miss your booking. If you cannot make your booking due to extenuating circumstances, please email our Guest Services team with supporting documentation, in line with our cancellation policy.
Are there specific times for ‘Beginner’ or ‘Beginner Progressive’ Lessons?
Yes, lesson schedules will be available online. We recommend booking early to secure your preferred times.
Cancellations and Refunds
Can I cancel the pass after purchasing it?
No, the Unlimited Learn to Surf Pass is non-refundable.
What happens if a session or lesson is cancelled by URBNSURF?
If URBNSURF cancels a session due to unforeseen circumstances, you will be able to rebook for another time within the 30-day validity period.
Can I pause the pass if I can’t attend for a period of time?
No, the pass cannot be paused or frozen once purchased. Due to the heavily discounted nature of the offer, and being a Limited Time Offer, we unfortunately cannot extend, credit or refund the pass once purchased.
How do I cancel or reschedule a session or lesson?
If you need make a change to your booked session or lesson, please call us or contact us at https://urbnsurf.com/contact/ greater than 48 hours from the scheduled session or lesson. For more information around our cancellation, amendment and rescheduling policy, please visit our website to view a full version.
Other questions:
Can I use the pass for advanced lessons or other surf categories?
No, the pass is limited to Beginner Lessons, Beginner Progressive Lessons, Surf in the Bay sessions, and one Cruiser or Roller Point Coaching Session.
What happens if I’ve never surfed before?
This pass is designed with beginners in mind, so it’s perfect if you’re just starting out!
What if I already have my own board and wetsuit?
You’re welcome to bring your own gear, but complimentary hire is included if needed. Please note that only softboards (foam top/deck of the board and rubber fins) are approved for safe usage in the Beginner, Beginner Progressive and Surf in the Bays products.
Can children use this pass?
Yes, but children under 18 must have a parent or guardian sign their waiver. Under 16’s must have a parent or guardian present onsite with them. Children under the age of 6 unfortunately are not allowed to enter the lagoon for safety reasons. In line with Royal Australian Lifesaving guidelines to actively supervise children in a water-based environment, all children's lesson tickets are issued with a complimentary parent/guardian ticket to help kids manage their surfboard in the current and to return to the take-off position more safely and comfortably.
Is there a limit to how many Surf in the Bay sessions I can book?
Technically, you can book up to 99 sessions during the 30-day period, which is practically unlimited for most users.
How do I know which lessons are right for me?
Our team can guide you based on your experience level. Beginner Lessons are great for first-timers or those developing their fundamentals and ‘Surf in the Bays’ is a great way to practice those new skills. Beginner Progressive lessons are for surfers who are ready to progress on the core skills practiced in the beginner lesson (consistently paddling and catching their own white-water waves in Beginner Lesson or Surf in the Bays, getting up to their feet smoothly and riding all the way to shore). The Beginner progressive lesson will grow on those fundamental skills and introduce paddling in the rip, catching unbroken waves, surfers' etiquette and riding across a wave (trimming). If you are not sure when to try this one out, feel free to ask your coach or one of the Surf Academy team.
What if I need help or have more questions?
Our Guest Services team is here to help! Reach out online, by phone or email, or visit us onsite for assistance.